Shipping/Return Policies

Shipping Policy

Please Note:

Orders placed on Friday will not be processed until the following Monday due to our shipping warehouse being closed Saturday/Sunday.

Addresses that are listed as P.O. Boxes will not be able to be shipped via UPS.

Lily's does not offer International shipping. We will only ship to the Domestic U.S. If an order is placed with an address outside of the U.S., we will cancel the order.

**Lily's is NOT responsible for lost or stolen packages. Please submit all claims to the United States Postal Service or UPS. If your item arrives damaged, please contact us within 48 hours of delivery.

 If you need additional help with an order in regards to shipping, please email customer service at Please include your order number and "Shipping Question" in the subject.  


Return Policy

We want you to have the best possible shopping experience with us here at Lily's! We do know things happen and items need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order.  We would be happy to help you find something you love!

We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 72 hours of delivery.

Please see our requirements and procedures below:
 Refunds- We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.

 Store Credits- Eligible on non-final sale items when postmarked within 30 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox.

 Size Exchanges- Once your return is received in our warehouse, we will process and ship your size exchange with no additional cost! We ask that you please fill out our return form and indicate the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.

 Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. 

The Following Items DO NOT Qualify For a Return of Any Kind:

  • Hair accessories
  • Hats

Sending Back Returns

Please fill out the return form HEREReturns MUST either a completed return form or original invoice to be processed!

• The customer is responsible for the shipping and handling of all returned items.

• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
•We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to our warehouse. We are not responsible for lost return packages.

Processing Time For Returns
• Please allow 5-10 business days for processing once received in our warehouse.
•Once processed, you will receive an email containing your store credit or confirming your size exchange.  Due to our high volume, we do not notify customers when we receive their return package in our warehouse. This is why we recommend hanging onto your return tracking number so you know when it has arrived.

**We reserve the right to refuse a return if the items do not meet the criteria above.